At our cleaning service, we strive to deliver reliable, high-quality cleaning that meets or exceeds our clients' expectations. If you are not fully satisfied with the results, we are committed to resolving the issue in a fair and timely manner. Eligibility for Refunds Refunds are considered under the following conditions: A request is submitted within 2 days of the service date. The issue involves incomplete cleaning, missed areas, or failure to follow specific service instructions agreed upon before the appointment. The property was accessible and in safe condition for our team to perform the cleaning. Situations Not Eligible for Refund Refunds will not be issued in the following circumstances: Requests made more than 2 days after service completion. Dissatisfaction based on personal preferences or expectations not clearly communicated in advance. Additional mess or dirt caused after the cleaning team has left the premises. Unavailability of the client or lack of access to the location at the scheduled time. How to Request a Refund To request a refund, please email us at [email protected] with the following information: Your full name and booking reference. A description of the problem. Photos showing areas of concern, if applicable. Our customer service team will review the case and respond within 2 business days. Resolution Options In most cases, we will first offer a free re-cleaning of the affected areas within 48 hours. If this is not satisfactory or feasible, a full or partial refund may be granted depending on the situation. Processing Refunds If approved, refunds are processed to the original method of payment within 3–5 business days. Contact Us We value your trust and aim to ensure every cleaning meets high standards. For any questions or refund-related concerns, feel free to contact our support team at [email protected]